Address: 105 Thompson St, Owensville, IN 47665, US
Phone: +1 (315) 383-0661
Email: hello@easevello.com
Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)
Welcome to Easevello (hereinafter referred to as "we", "us", or "our"). This Service Policy applies to your access to and use of our online store, including browsing products, placing orders, and using related services. Please read this policy carefully before using our website.
1. Introduction And Scope
This Service Policy governs your use of our online store and related services. By accessing our website or placing an order, you agree to this policy and to the rules, procedures, and terms referenced in it.
2. User Accounts And Website Responsibilities
You are responsible for ensuring that the information you provide is accurate, complete, and up to date. If you create an account, you are responsible for maintaining the confidentiality of your account details and for activities carried out under your account. We may suspend or limit access where necessary to protect website security, maintain operations, or address misuse of the website.
3. Products, Inventory, And Pricing Rights
We aim to present product descriptions, availability, and pricing information as accurately as possible. However, product details, stock status, and prices may change from time to time. We reserve the right to update, correct, or adjust product information, availability, and pricing where necessary.
4. Orders And Payment
When you place an order, you agree to provide valid and complete information required for order processing. Orders are subject to review and acceptance. Once your order is confirmed, payment will be processed using the payment method submitted at checkout. We may contact you if additional information is required to complete or verify your order.
5. Shipping Policy
We currently deliver within Australia only. Orders of AUD 89.99 or more qualify for free shipping. Orders below AUD 89.99 are charged a flat shipping fee of AUD 9.99. Orders placed before 18:00 begin processing on the same business day, while orders placed after 18:00 begin processing on the next business day. Processing time is 1-3 business days, and estimated delivery time after dispatch is 6-10 business days. For full details, please review Shipping Terms.
6. Order Cancellation Policy
Orders may be canceled before they enter the shipping stage. To request a cancellation, please contact our customer service team by email or phone and provide your order number and payment information for verification. If the cancellation is approved, we will process the refund within 1-5 business days and return it to your original payment method. For full details, please review Order Cancellation Policy.
7. Return And Exchange Policy
Return or exchange requests may be submitted within 45 days after delivery. Requests may be made for appearance issues, quality issues, odor, severe color difference, incorrect items, or without reason. To start a request, please contact us by email or phone and provide your order number, proof of payment, the reason for the request, and relevant photos or videos. Approved returns are refunded to the original payment method within 1-5 business days after confirmation. Approved exchanges are shipped within 1-3 business days after inspection. For full details, please review Return and Exchange Policy.
8. Disputes And Governing Law
If a dispute arises in connection with your use of our website or your order, both parties should first attempt to resolve the matter through good faith communication. If the matter cannot be resolved through discussion, it will be handled in accordance with applicable law.
9. Privacy And Data Protection
We value your privacy and handle personal information with care. Information may be collected, used, stored, and protected as described in our privacy terms. Where applicable, Cookies and similar technologies are used only in accordance with user notice and choice. For full details, please review Privacy Policy.
10. Intellectual Property
All content on our website, including text, images, graphics, layout, and other materials, is protected by applicable intellectual property rights. You may not copy, reproduce, distribute, modify, publish, or use website content without prior authorization.
11. Limitation Of Liability
To the extent permitted by applicable rules, we are not responsible for indirect, incidental, or consequential loss arising from website access delays, operational interruptions, inaccurate information supplied by users, carrier delays, or events beyond reasonable control. Nothing in this policy is intended to exclude rights that cannot be excluded under applicable consumer protections.
12. Changes To These Service Terms
We may update or revise this Service Policy from time to time to reflect operational, legal, or service-related changes. Any updated version will take effect once published on our website.
13. Contact Information
Address: 105 Thompson St, Owensville, IN 47665, US
Phone: +1 (315) 383-0661
Email: hello@easevello.com
Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM - 6 PM (Australia/Sydney, AEST/AEDT)
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