Address: 105 Thompson St, Owensville, IN 47665, US
Phone: +1 (315) 383-0661
Email: hello@easevello.com
Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)
1. Introduction And Scope
This Service Policy Applies To Your Access To And Use Of The Online Store Operated By Easevello (hereinafter referred to as "We"), Including Browsing The Website, Placing Orders, Order Processing, Delivery, And After Sales Support. By Using The Website Or Placing An Order, You Agree To Follow The Rules Described In This Policy.
2. User Accounts And Website Responsibility
You Are Responsible For Providing Accurate And Up To Date Information When Using The Website Or Submitting An Order. We Maintain The Website And Provide Services Within A Reasonable Scope, Including Service Continuity And Security Measures. We Are Not Responsible For Service Interruptions Caused By Network Issues, Scheduled Maintenance, Or Other Factors Beyond Reasonable Control.
3. Products, Inventory, And Price Notice Rights
We Reserve The Right To Update Product Information, Inventory Availability, And Prices Displayed On The Website. If A Product Listing Contains Errors, Shows Abnormal Information, Or Inventory Changes Occur, We May Contact You For Confirmation Or Adjust The Order Handling As Needed, And We Will Notify You Through Your Provided Contact Details.
4. Orders And Payment
After You Submit An Order, It Will Enter Review And Processing. Once Payment Is Successfully Completed, The Order Is Established. If Any Order Information Requires Verification, We May Contact You To Confirm Details Before Further Processing.
5. Shipping Policy
We Deliver Across Australia Only. Orders Of 89.99 AUD Or Above, Including 89.99 AUD, Qualify For Free Delivery. Orders Below 89.99 AUD Are Charged A Flat Delivery Fee Of 9.99 AUD. Orders Placed Before 18:00 Begin Processing From The Same Day, And Orders Placed After 18:00 Begin Processing From The Next Business Day. If The Processing Start Date Falls On A Non Working Day, Processing Will Begin On The Next Business Day. Order Processing Time Is 2 To 3 Business Days. The Estimated Overall Transit Timeframe Is 5 To 9 Business Days After Dispatch. All Product Prices Include Applicable Taxes. Tracking Details Will Be Provided After Dispatch.
For More Details, Please Refer To: Shipping Terms.
6. Order Cancellation Policy
Cancellation Requests Can Be Submitted Before The Order Enters The Shipping Process. To Request A Cancellation, Contact Our Customer Service Team By Email Or Phone And Provide Your Order Number And Proof Of Payment. If The Request Is Approved, We Will Notify You Of The Result And Arrange A Refund. After The Cancellation Is Confirmed, We Will Process The Refund Within 1 To 3 Business Days, And The Refund Will Be Returned To Your Original Payment Method.
For More Details, Please Refer To: Order Cancellation Policy.
7. Return And Exchange Policy
Return And Exchange Requests Must Be Submitted Within 45 Days After Delivery Is Signed For. Supported Reasons Include Product Appearance Issues, Product Quality Issues, Unusual Odor Or Severe Color Difference, Item Not As Described, And Return Or Exchange Without Reason. To Apply, Contact Our Customer Service Team By Email Or Phone And Provide The Order Number, Proof Of Payment, The Reason For Return Or Exchange, And Relevant Photos Or Videos. If Approved, You Should Return The Item As Instructed. After The Return Is Confirmed, We Will Process The Refund Within 1 To 3 Business Days, And The Refund Will Be Returned To Your Original Payment Method. If An Exchange Is Approved, A Replacement Item Will Be Dispatched To Your Address Within 2 To 3 Business Days After The Returned Item Is Received And Inspected.
For More Details, Please Refer To: Return And Exchange Policy.
8. Disputes And Applicable Rules
If A Dispute Arises From Website Use Or A Purchase, Both Parties Should First Attempt To Resolve It Through Friendly Consultation. If Consultation Does Not Resolve The Dispute, The Matter Will Be Handled In Accordance With Applicable Requirements.
9. Privacy And Data Protection
We Value Personal Information Security And Handle Data In A Transparent Manner. For Details On Information Collection, Use, Storage, And Your Rights, Please Refer To Our Privacy Policy.
10. Intellectual Property
All Content On The Website, Including Text, Images, Layout, And Design Elements, Is Owned By Us Or Used With Proper Authorization. You May Not Copy, Distribute, Or Use Any Website Content For Other Purposes Without Permission.
11. Limitation Of Liability
To The Extent Permitted, We Are Not Responsible For Indirect Losses Resulting From Service Interruptions, Display Errors, Delivery Delays, Or Other Factors Beyond Reasonable Control. This Does Not Affect Any Rights That Cannot Be Excluded Under Applicable Requirements.
12. Updates To This Service Policy
We May Update This Service Policy From Time To Time To Reflect Operational Needs. Updates Will Take Effect Once Published On The Website. Continued Use Of The Website Or Services After Publication Indicates Acceptance Of The Updated Policy.
13. Contact Information
Address: 105 Thompson St, Owensville, IN 47665, US
Phone: +1 (315) 383-0661
Email: hello@easevello.com
Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)
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