Order Cancellation Policy

Thank you for choosing Easevello (hereinafter referred to as "we", "us", or "our"). This Order Cancellation Policy explains how cancellation requests are handled for orders placed through our online store. Please review the following information carefully before submitting a cancellation request.

Cancellation Process

To request an order cancellation, please contact our customer service team by email or phone and provide your order number, proof of payment, and other relevant information for verification. After receiving your request, we will review it as soon as possible. If the cancellation request is approved, we will notify you promptly using your contact details and arrange the refund accordingly.

Cancellation Conditions

You may request to cancel your order before it enters the shipping stage. Once an order has been shipped, it can no longer be canceled directly. In that case, you may refer to our return and exchange policy after receiving the product.

Refund Information

Once the order cancellation has been confirmed, we will process the refund within 1-5 business days. The refund will be returned to your original payment method, such as a bank card, Visa, or MasterCard.

Contact Us

Address: 105 Thompson St, Owensville, IN 47665, US

Phone: +1 (315) 383-0661

Email: hello@easevello.com

Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM - 6 PM (Australia/Sydney, AEST/AEDT)