Refund Policy

Thank you for shopping with Easevello (hereinafter referred to as "we", "us", or "our"). This Return and Exchange Policy applies to all purchases made through our online store. Please read the following terms carefully before submitting a return or exchange request.

Return and Exchange Period

You may request a return or exchange within 45 days after the date of delivery.

Eligibility for Return and Exchange

You may request a return or exchange if any of the following applies:

• The Product Has An Appearance Issue
• The Product Has A Quality Issue
• The Product Has An Odor, Severe Color Difference, Or Similar Issue
• The Product Received Does Not Match The Order
• The Request Is Made Without Reason

Return and Exchange Process

To request a return or exchange, please contact us by email or phone and provide your order number, proof of payment, the reason for the return or exchange, and relevant photos or videos. After receiving your request, our customer service team will review it and contact you using your provided contact details if the request is approved. You will then be given the return address for sending the product back.

Please return the product to the following address:

Address: 105 Thompson St, Owensville, IN 47665, US

After we receive the returned product, we will inspect it to confirm whether it matches the condition you described in your request. If the inspection is approved, we will arrange the corresponding handling based on your request. For approved exchange requests, a replacement product will be shipped to your address within 1-3 business days after inspection is completed. For more information about refunds, please refer to our Refund Policy.

Refund Information

Once the returned product has been confirmed, we will process the refund within 1-5 business days. The refund will be issued to your original payment method, such as a bank card, Visa, or MasterCard. If you do not receive the refund after this processing period, please contact us for assistance.

Cost Rules

• If The Return Or Exchange Is Due To An Appearance Issue, Quality Issue, Odor, Severe Color Difference, Incorrect Item, Or Similar Problem, The Shipping Cost Will Be Borne By Us
• If The Return Or Exchange Is Requested Without Reason, The Shipping Cost Will Be Borne By You

Liability Statement

Please ensure that the returned product is properly packed before sending it back. If the product is damaged due to unsuitable packaging or improper handling after delivery, this may affect the processing of your return or exchange request. If inaccurate or incomplete information is provided when submitting the request, this may also result in delays in handling.

Return Label

A return label is included inside each package for return convenience.

Contact Us

Address: 105 Thompson St, Owensville, IN 47665, US

Phone: +1 (315) 383-0661

Email: hello@easevello.com

Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM - 6 PM (Australia/Sydney, AEST/AEDT)