Refund Policy

1. Return And Exchange Validity Period

Return and exchange requests must be submitted within 45 days after the delivery is signed for.

2. Return And Exchange Conditions

A return or exchange may be requested under any of the following circumstances.

• Product Appearance Issue
• Product Quality Issue
• Unusual Odor Or Severe Color Difference
• Item Not As Described
• Return Or Exchange Without Reason

3. Return And Exchange Process

• Contact us by email or phone to request a return or exchange, and provide the order number, proof of payment, the reason for return or exchange, and relevant photos or videos.
• Our customer service team will review your request. If approved, we will notify you through your provided contact details and confirm the return address. The return address is: Address: 105 Thompson St, Owensville, IN 47665, US.
• Send the item back to the specified return address and wait for us to receive the parcel.
• After we receive the item, we will inspect whether it matches the issue you reported. If the inspection is approved, returned orders will enter the refund process, and exchange orders will be arranged for dispatch of a replacement item to your address within 2 to 3 business days.

4. Refund Information

After the return is confirmed, we will process the refund within 1 to 3 business days. The refund will be issued back to your original payment method, such as a bank card, Visa, or MasterCard. If the refund is overdue, please contact us for assistance.

5. Fee Rules

• Shipping costs will be covered by us for product appearance issues, product quality issues, unusual odor, severe color differences, or items not as described.
• Shipping costs for returns or exchanges without reason will be covered by you.

6. Responsibility Statement

Please ensure the returned item remains in a reasonable condition and is consistent with the submitted request. If the item condition does not match the reported issue due to improper use or human related causes, we may decline the return or exchange request or discuss an alternative solution with you.

7. Return Label

A return label is included in each parcel to support the return process.

8. Contact Us

Address: 105 Thompson St, Owensville, IN 47665, US

Phone: +1 (315) 383-0661

Email: hello@easevello.com

Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)